Shipping policy

SHIPPING POLICY — PulseRelief™

Last updated: September 2, 2026

Thank you for shopping with PulseRelief™. Please read our shipping policy before placing your order.

ORDER PROCESSING

All orders are processed within 1 to 3 business days after payment confirmation.

You will receive an email confirmation once your order has been placed, and a second email with your tracking number once your order has been shipped.

If we are experiencing a high volume of orders, processing may take a few additional days. We will notify you by email if this happens.

SHIPPING DESTINATIONS

We ship to five destinations: the United States, Canada, the United Kingdom, France and Germany. Shipping is free to all of them.

We do not currently deliver anywhere else. If your country is not served, no shipping option will appear at checkout.

DELIVERY TIMES

Delivery times below are shown in calendar days and include our 1–3 day processing period.

All delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier delays, or customs processing.

SHIPPING COSTS

Shipping is free on all orders. No minimum order value is required.

CUSTOMS, DUTIES AND TAXES

United Kingdom, France and Germany. We ship on a Delivered Duty Paid basis. Applicable duties and import VAT are prepaid by us at dispatch, and you should not be asked for additional charges on delivery. If a carrier does request payment, contact us immediately at hello@pulserelief.shop with a photo of the notice and we will resolve it.

United States and Canada. Any customs fees, import duties or taxes applied by the authorities in your country are not included in the price and are your responsibility. These charges vary by destination and by the value of your order. If you are unsure what may apply, check with your local customs office before ordering.

We have no control over customs processing times. If your package is held at customs, contact your local customs office for assistance.

TRACKING YOUR ORDER

Once your order has shipped, you will receive an email containing your tracking number and a link to track your package.

If you have not received tracking information within 5 business days of placing your order, contact us at hello@pulserelief.shop.

LATE OR LOST PACKAGES

If your package has not arrived by the end of the estimated delivery window, first check your tracking information and contact your local post office or carrier. Packages are frequently held for pickup without notification.

If that does not resolve it, contact us at hello@pulserelief.shop with your order number. We will open an investigation with the carrier.

If your package is confirmed lost, or if the carrier cannot locate it within 15 days of us opening the investigation, we will reship your order or issue a full refund, whichever you prefer.

Claims must be submitted within 60 days of the shipping date.

DAMAGED PACKAGES

If your parcel arrives damaged, contact us within 7 days of delivery at hello@pulserelief.shop with:

• Your order number
• A photo of the outer packaging, with the shipping label clearly visible
• A photo of the damage, in good lighting

We will arrange a replacement or a full refund at no cost to you. Full details are set out in our Refund Policy.

INCORRECT ADDRESSES

Please check your delivery address carefully at checkout. We are unable to modify an address once an order has been dispatched.

If an order is returned to us because the address was incorrect or incomplete, we can reship it once you have provided a corrected address, at your cost. Alternatively, we can refund the order less any return or reshipping costs we have incurred.

CONTACT US

For any shipping questions, contact our support team:

PulseRelief™ / Nuvalex LLC
WY, United States
Email: hello@pulserelief.shop
Website: pulserelief.shop

We aim to respond to all inquiries within 24 hours.