Refund policy
REFUND POLICY — PulseRelief™
Last updated: May 13, 2026
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at hello@pulserelief.shop. Please do not send your item back without contacting us first — our team will provide you with the appropriate return instructions based on your location. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return question at hello@pulserelief.shop.
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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
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Exceptions / non-returnable items
Certain types of items cannot be returned, including personal care goods such as massage creams, oils, and topical recovery products, for hygiene reasons once opened. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
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Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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European Union — 14-day cooling off period
If the merchandise is being shipped into the European Union (including France and Germany), you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. Your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase.
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Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at hello@pulserelief.shop.
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Contact
PulseRelief™ / Nuvalex LLC
30 N Gould St STE R, Sheridan, WY 82801, United States
Email: hello@pulserelief.shop
Website: pulserelief.shop