Refund policy
REFUND POLICY — PulseRelief™
Last updated: September 2, 2026
We want you to be happy with your purchase. If something isn't right, we're here to help.
30-DAY RETURN WINDOW
You have 30 days from the day your item is delivered to request a return.
To start a return you will need your order number or proof of purchase.
TRYING YOUR ITEM
You are welcome to unpack your item and try it to check that it works as expected.
If you decide to return it, please include all accessories and attachments and, where possible, the original packaging. If an item has been handled more than was necessary to check how it works, we may deduct an amount from your refund to reflect the reduction in its value.
HOW TO START A RETURN
Contact us at hello@pulserelief.shop with your order number and the reason for your return.
Please do not send your item back before contacting us. Our fulfilment partners operate from several international warehouses, so return instructions vary depending on your location and the item concerned. Items sent back without an approved return request cannot be processed or refunded.
Once your request is approved, we will send you the return address and instructions. In some cases we may offer you a direct refund or a replacement without asking you to return the item — we will let you know when this applies.
RETURN SHIPPING COSTS
Damaged or faulty items: we cover all return costs.
Change of mind returns: the customer is responsible for return shipping costs. We will confirm the amount before you ship.
ORDER CANCELLATIONS
You can cancel your order for a full refund at any time before it has been dispatched. Contact us as soon as possible at hello@pulserelief.shop with your order number.
Orders are typically dispatched within 1 to 3 business days, so please contact us quickly. Once an order has shipped, it falls under the return process described above.
DAMAGED IN TRANSIT
Please inspect your order as soon as it arrives. If your parcel arrived damaged, contact us within 7 days of delivery at hello@pulserelief.shop.
To process your claim we will need:
- Your order number
- A photo of the outer packaging, with the shipping label clearly visible
- A photo of the damage, in good lighting
If you filmed yourself opening the parcel, sending us the video usually lets us approve your claim the same day. It is not required.
Once verified, we will arrange a replacement or a full refund at no cost to you.
FAULTY ITEMS
If your item stops working correctly, contact us at hello@pulserelief.shop and we will help. Depending on the fault, we may ask for a short video showing the problem, arrange a replacement, or issue a refund.
Customers in the United Kingdom and the European Union keep their full statutory rights, whatever the timescales set out in this policy.
ITEMS WE CANNOT ACCEPT
We are unable to accept returns on items that have been damaged through misuse, disassembly, or normal wear after extended use.
EXCHANGES
The fastest way to get the item you want is to request a return for your original item and place a new order once the return is approved.
UNITED KINGDOM — 14-DAY CANCELLATION RIGHT
Under the Consumer Contracts Regulations 2013, customers in the United Kingdom have the right to cancel their order within 14 days of receiving it, for any reason and without justification.
You then have a further 14 days to send the item back. You may unpack and examine it during this period.
We will refund the full purchase price within 14 days of receiving the returned item, or of receiving proof that you have sent it back.
This right is in addition to, and does not limit, our 30-day return policy above.
EUROPEAN UNION — 14-DAY COOLING OFF PERIOD
Customers in France and Germany have the right to cancel or return their order within 14 days of receiving it, for any reason and without justification.
You may unpack and examine your item during this period. You will need your order number or proof of purchase.
We will refund the full purchase price within 14 days of receiving the returned item, or of receiving proof that you have sent it back.
This right is in addition to, and does not limit, our 30-day return policy above.
WHERE WE SHIP
We deliver to the United States, Canada, the United Kingdom, France and Germany, with free shipping to all five. We are not able to accept orders from other destinations.
REFUNDS
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.
If approved, your refund will be issued to your original payment method within 5 business days. Your bank or card issuer may take additional time to post the refund to your account.
If more than 10 business days have passed since we confirmed your refund was approved and you have not received it, contact us at hello@pulserelief.shop.
CONTACT
PulseRelief™ / Nuvalex LLC
WY, United States
Email: hello@pulserelief.shop
Website: pulserelief.shop
We aim to respond to all inquiries within 24 hours.